FREE SHIPPING ON ALL UK ORDERS

Privacy Policy

PRIVACY STATEMENT

At Alkimi Skin, we value our customers and respect their privacy. The personal data that we collect is handled with the utmost care and security. The information below is designed to inform you of the following:

 

  • The information we collect and how we use your information
  • How we share that information
  • Your rights to access and revise this information
  • How to opt-out

 

We reserve the right to modify this privacy policy at any time, so it is important to review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy that we consider substantial, we will contact you via methods such as email, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

What information we collect

Provided Information. You may provide us with personally identifiable information, with your consent, during the account registration process for any of the services we offer on our website. This includes your full name, address, email address and digital identifiers such as an IP address or a cookie ID. If you place an order on the Alkimi Skin website, we may also collect additional identifiable information such as phone number, billing and delivery address, payment information and purchase history. You can refuse the right to share certain identifiable information with us, but you may not be able to utilise some of our features or Services by doing so.

Cookies A cookie is a small amount of data sent to your browser from a website and stored on your device as to recognize that device if or when you return to our Services. We use cookies to improve the functionality of our website and to enhance user experience. For example, cookies allow you to see your shopping basket when you come back to our website, without needing to log into your account.

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

How we use your information

We use your information for the following:

  • For account setup, verification and management.
  • To facilitate your purchases and process payment information
  • Confirm and offer tracking for your order
  • Provide technical and customer support
  • To detect and prevent fraud
  • Understand our customer interests and behaviour
  • Other uses with your consent.

With your permission, we use personal identifiable information to deliver marketing communications to you via external platforms, such as via email. We will do this to inform you about new products, our services, and events which we think may be of interest to you. If we send you a promotional email, it will include instructions on how to opt out of receiving these marketing communications in the future. Please allow up to 48 hours for any changes you make to your marketing preferences to be fully processed. Please remember that even if you opt out of receiving marketing emails, we may still send you important service information related to your account and orders.

How we share and store your information

Service Providers. Your personal information may be transferred or disclosed to third-party service providers to perform services on our behalf, such as shipping, emailing, fulfillment and payment processing. These companies or individuals may be provided with access to your personal details in order to fulfil their function but may not use such information for any other purpose.


Storage and security. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. If we experience a data breach, we will notify all affected users and/or specific regulatory bodies as quickly as 72 hours after we become aware of the breach.


Your rights

Under the General Data Protection Regulation (GDPR), you have a number of rights, as detailed below. Some of these are applicable only to specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions.

Access to information: You have a right to request access to the personal information that we hold about you. Should you wish to make such a request, contact us directly at info@alkimiskin.com with adequate personal identifiable information. Your request will be dealt with as soon as possible. We will make sure to provide you with a copy of the data we process about you by sending a copy electronically unless requested otherwise.

Correction of personal data: You can request us to rectify and correct any personal data that we are processing about you which is incorrect by contacting us at info@alkimiskin.com where we will ensure to update your personal details and keep your data accurate.

You can also update your account information at any time by accessing your accounts settings page.


Right to withdraw consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent. For instance, to opt out of marketing, you can use the unsubscribe link found in the marketing communication you receive from us.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by:
Contacting us at info@alkimiskin.com  

Right of erasure: You can request us to erase your personal data where there is no compelling reason to continue processing. If at any point you wish for us to delete information about you, you can simply contact us at info@alkimiskin.com.


Data Retention: We only retain the personal data collected from a user as long as the user’s account is active or otherwise for a limited period of time as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations and resolve disputes etc.

Age of Consent. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Links. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Contact us

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@alkimiskin.com